Support
If something jams in the morning, you reach a person.
German-language support, guides to read up on, and remote maintenance — so the entrance stays open. Emergency support outside service hours too.
How to reach us
Straight through, no ticket number. For urgent faults, outside service hours as well.
In person
Im Zukunftspark 4
74076 Heilbronn, Germany
Germany
Three ways to get help
By urgency, not by form.
Guides
The installation guide for the IDA Reader, to read and print.
Support contact
By email or phone, in German.
Remote maintenance
With your approval we look at the device remotely.
Guides
Mounting and connecting the IDA Reader, step by step – to download.
- IDA Reader installation guide
- Open PDF (German)
Book a support slot
An online meeting with our support team: we look at your device together and sort it out in the session.
In German · with screen sharing
Set up a new location
A video session for commissioning another club: we set up the integration and the settings, and brief your team.
For existing customers adding a location
Something stuck?
For urgent faults reach us straight on the hotline — otherwise just book a slot.
German-speaking · reply within one business day